Service Level Agreement

Taxzex will help you to stamp a formal document between a service provider and the user.
Here is what our services include:

  • Legal Experts at your reach
  • The first draft will be shared with you in four days
  • Two rounds of iterations at no extra cost
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Advantages of Service Level Agreement

Reduces Complexities

Both begin to work together from planning to design solutions.

Proactive troubleshooting

We perform the audit of the existing workflow to identify and prevent the issues from occurring in the future.

Informal or legally binding

Both have a legal protection backed by a contract so that non-compliance is prevented or punished.

Mutual responsibilities of the customer

Both have equal responsibilities of the customer and prevent the issues of them.

Steps

for Service Level Agreement

Step 1Define your SLA scope

Step 2 Set response and resolution times

Step 3Create ownership and escalation points

Step 4Monitor performance and measure compliance

Step 5 Establish change control in IT SLA

Step 1Define your SLA scope

Step 2 Set response and resolution times

Step 3Create ownership and escalation points

Step 4Monitor performance and measure compliance

Step 5 Establish change control in IT SLA

What all you get

with Service Level Agreement

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