Terms & Conditions

1. Introduction

Welcome to Taxzex. These Terms & Conditions govern your access to and use of our website, platform, and services, including business registration, compliance, taxation, and advisory solutions. By accessing or using our services, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must refrain from using our services.

2. Eligibility

• You must be at least 18 years old to use our services
• You must have the legal authority to enter into a binding agreement
• You agree to comply with all applicable laws and regulations

3. GST & Pricing

• All services are subject to applicable GST (Goods and Services Tax)
• GST invoices will be provided upon payment
• Clients must provide a valid GSTIN at the time of payment to claim Input Tax Credit

Additional Charges:

• Government fees, stamp duty, and third-party charges are not included unless explicitly mentioned
• Such charges will be communicated in advance

4. Account Registration & Security

To access certain services, you may need to create an account.

You are responsible for:

• Maintaining confidentiality of login credentials
• All activities under your account

Taxzex reserves the right to suspend or terminate accounts in case of suspicious, fraudulent, or unauthorized activity.

5. User Responsibilities

You agree to use our platform responsibly and NOT to:

• Engage in illegal or fraudulent activities
• Send spam or unauthorized communications
• Violate intellectual property rights
• Attempt to hack, disrupt, or misuse our systems

Any violation may result in immediate suspension and legal action.

6. Service Scope & Disclaimer

• Taxzex provides consultancy and facilitation services only
• Final approval (e.g., company registration, trademark, licenses) depends on government authorities
• We do NOT guarantee:

• Approval of applications
• Timelines for government processing
• Outcomes dependent on third-party authorities

7. Intellectual Property

All content on this website, including text, graphics, branding, and software, is owned by Taxzex.

You may NOT:

• Copy, reproduce, or distribute content without permission
• Use our brand name or materials for commercial purposes

8. Payments, Refunds & Cancellation

Payment Terms:

• Services are generally prepaid unless agreed otherwise
• Pricing may vary depending on service complexity

Refund Policy:

• Refund requests must be made within 60 days of purchase
• A minimum 20% cancellation fee will apply
• No refunds for:

• Completed services
• Used service credits
• Government fees

Cancellation:

• Service cancellation requests must be raised within 7 days
• Once processing has started, cancellation may not be possible

Processing Time:

• Approved refunds are processed within 3–5 weeks

9. Client Responsibilities

• Provide accurate and complete information
• Review all documents before submission
• Ensure compliance with applicable laws and deadlines

Taxzex is not responsible for:

• Errors due to incorrect information
• Penalties arising from non-compliance

10. Limitation of Liability

All services are provided on an “as is” basis.

Taxzex shall not be liable for:

• Indirect or consequential losses
• Business interruption or delays
• Government or third-party failures

Taxzex maximum liability will not exceed the fees paid by the client for the respective service.

11. Termination

We may suspend or terminate services if:

• Terms are violated
• Fraudulent or suspicious activity is detected
• Required by law

Upon termination, access to services will be immediately revoked.

12. Data Privacy

Your data is processed and protected in accordance with our Privacy Policy, ensuring confidentiality and security at all times.

We may collect and use your information for:

• Service delivery
• Legal compliance
• Communication and support

We do not sell your personal data.

13. Force Majeure

Taxzex shall not be held liable for delays or failures caused by events beyond control, including:

• Natural disasters
• Government actions
• Technical failures
• Strikes or pandemics

14. Governing Law

These Terms shall be governed by the laws of India.

All disputes shall be subject to the jurisdiction of courts in Jaipur.

15. Updates to Terms

Taxzex reserves the right to update these Terms at any time.

Continued use of the platform means you accept the revised Terms.

16. Communication with You

Our services require that you agree to be contacted by Taxzex via e-mail, phone, SMS, RCS, and other platforms such as WhatsApp. We communicate with you only to provide you with updates about our services, as well as support and important notifications.

These communications may include:

• Service updates and notifications
• Important alerts regarding your applications or compliance deadlines
• Transactional messages (e.g., OTPs, confirmations, invoices)
• As permitted by law, Taxzex may periodically send you promotional and marketing communications.

You acknowledge that:

• Such communications are an essential part of service delivery
• Our promotional communications can be opted out at any time by using the unsubscribe option provided in our messages or by contacting us directly.
• Transactional and service-related communications are not opt-outable since they are required to provide the service

Taxzex will ensure that all communications are sent in compliance with applicable laws and regulations, including telecom and data protection guidelines.

17. Contact Information